Terms & Conditions

Terms & Conditions

Delivery
Standard Delivery £2.95 = 3 – 5 days.
Standard letters are £0.76 and Large letters are £1.15

Returns
If you are not satisfied with your purchase or you change your mind, you can request a return or exchange within 14 days of purchase if the item is in the original condition and packaging. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable. There are no refunds for personalised products.

The cost of returning goods is to be met by you. We advise that you obtain proof of postage and return the items via a reputable courier or Royal Mail Recorded Delivery. We will not refund any items lost in the post or not delivered in to us.

Faulty Products
We take every precaution to ensure your items arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at with the following:
• Photos of the packaging and item.
• Order number

Currency
All transactions are processed in GBP.

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